Yes. The IoT Solution store operates on a B2B basis. A company account is required to place an order.

No. The store follows the rule 1 company = 1 account. Registration of another account using the same NIP or REGON is blocked.

Yes. Prices for most Products are visible without logging in.

For selected Products, the price is visible only after logging in. This applies when the manufacturer requires restrictions on the public display of pricing.

Yes. Every Product is sold to the Customer's individual order. Some Products may be available from IoT Solution stock, while any missing quantity is ordered from the manufacturer or supplier to fulfil the specific order.

As a standard estimate, allow approximately 30 business days. The actual lead time may be shorter or longer depending on the manufacturer, Product availability, and when the manufacturer delivers the Product.

If, after the order is placed, the lead time proves longer than previously indicated, the Customer will be informed of the new estimated lead time.

For standard domestic deliveries, we generally use DHL. After dispatch, transit time within Poland is usually 1–2 business days.

This is transit time and does not include the earlier order processing time.

Available payment methods depend on the specific order. Online payments are processed by ING Pay.

If this option is available for a given order, payment may also be made by traditional bank transfer based on a Pro Forma invoice.

No. In B2B sales, we do not provide standard returns for Products that have been correctly delivered, conform to the order, and are free from defects.

A defective Product, a Product damaged in transit, or a Product that does not conform to the order is subject to the complaint procedure — it is not treated as a standard return.

Once the order or part of it has been submitted to the manufacturer or supplier for fulfilment, the Customer has no unilateral right to cancel that part of the order.

IoT Solution may agree to cancellation. In such a case, the Customer is required to pay a cancellation fee equal to 50% of the net value of the cancelled part of the order.

B2B complaints are processed within up to 60 days from the date a complete complaint submission is received.

This period includes cases where diagnostics, shipment of the Product, or waiting for the manufacturer's response is required.

IoT Solution does not provide its own warranty for Products from other manufacturers. The warranty period, scope, exclusions, and method of warranty service are determined by the relevant manufacturer.

Depending on the manufacturer's procedure, IoT Solution may accept the claim and forward it to the manufacturer or supplier; however, the warranty decision is made by the manufacturer.

Yes, deliveries outside Poland are available, but their terms are determined individually for each specific order.

The cost, shipping method, delivery time, and availability of international delivery depend, among other factors, on the destination country, the nature of the Product, and applicable export restrictions.