Returns and Complaints

Returns

Our sales are primarily wholesale and B2B, so as a general rule we do not offer standard product returns.

However, each case may be considered individually before an order is placed or in exceptional circumstances agreed with the customer.

Complaints

If a purchased product proves to be defective, damaged or inconsistent with the order, please contact our customer service team.

Complaints Contact Details

Tel.: +48 537 536 369
E-mail: sebastian.warszton@iotsolution.pl

Please provide:

• the order number,
• a detailed description of the problem.

Each complaint is considered individually.

If the complaint is accepted, possible remedies include:

• replacing the product with a new one,
• issuing a refund,
• agreeing another solution appropriate to the circumstances.

Complaints Address

IoT Solution sp. z o.o.
13 Jarzębinowa Street
05-800 Pruszków, Poland