Frequently Asked Questions (FAQ)

Do you ship internationally?

Yes.

We ship orders worldwide, both within the European Union and to countries outside the EU.

Shipping costs and available delivery methods are calculated individually based on:

• Destination country
• Shipment dimensions
• Shipment weight
• Selected shipping method

If you require an international quotation, please contact our sales team before placing your order.

Can I return or exchange a product?

As our business is primarily focused on wholesale and B2B sales, we generally do not offer standard product returns or exchanges.

Exceptions

Returns or exchanges may be accepted if a product has been delivered:

• Damaged during transport
• Defective due to a manufacturing fault
• Not in accordance with the confirmed order

Each case is reviewed individually after the reported issue has been verified. If the claim is accepted, we will agree on the most appropriate solution, such as a replacement product or another suitable resolution.